Error Message(s):

• Specified path is empty.
  Error code: 2343

Resolution(s):

The Windows Installer error 2343 can generally be resolved by unchecking the box for Quick Launch during the installation procedure. This error can indicate a more serious general Microsoft Installer error. However, we have found the majority of our Anonymizer Universal customers have been able to resolve this error by simply unchecking this selection during the installation process.

During the installation process, when you arrive at the screen below uncheck the Desktop and Quicklaunch boxes and click Next and proceed through the installation.

Error Message(s):

• If the Anonymizer Universal is not responding to your commands, this implicates an error with the GUI (Graphical User Interface). To solve this, please follow the steps below:

Resolution(s):

Windows XP

• Click the Start menu
• Open up the Control Panel
• Select Windows Firewall
• Click the Exceptions Tab
• Click Add Program and select Anonymizer Universal (if the program is already showing on the list, ensure that it is check marked).
• Click OK
• Restart your computer.

Please Note: You must disconnect and exit from Anonymizer Universal before restarting. If problems persist, please contact us directly.

Error Message(s):

• When trying to start the Windows IPSEC service, you receive one of the following errors:
  • Error 10022 — Invalid Argument
  • Error 10045 — The attempted operation is not supported for the type of object referenced.

Resolution(s):

Windows XP

• Click on Start and Select Run.

• Type “cmd” into the Run box and hit the enter key on your keyboard. Please do not include the quotes.
• Then type “netsh winsock reset” without the quotations marks and press Enter.
• Restart the computer.

Windows Vista/7

• Click on the Windows icon (Start Menu).
• In the “Start Search” field type “cmd”. Please do not include the quotes.
• Before clicking enter key on your keyboard type Ctrl+Shift+Enter to elevate your Privileges.
• Select Yes.
• Then type “netsh winsock reset” without the quotations marks and press Enter.
• Restart the computer.

Error Message(s):

• A hardware failure has occurred in the port or attached device
  Error code: 692

This error is typically resolved by restarting your machine. We are currently investigating this error code, as it only occurs for customers with Windows 7 and it may be a general Windows 7 issue with the type of VPN connection that our service looks to establish. If the error persists after restarting your machine, please refer to the following:

Please check for required services. The following services need to be set to Automatic and Started.

Resolution(s):

• Click on Start and open the Control Panel.

• Open Administrative Tools.

• Open Services.

  • Double-click on each entry below
  • On the General Tab, change to the recommended setting below, click Start if the service is not already started, and click OK.
    • IKE Services (Windows Vista and 7 only) (Set to Automatic)
    • IPSEC Services (Set to Automatic)
    • Remote Access Connection Manager (Set to Manual- cannot be disabled)
    • Telephony (Set to Manual- cannot be disabled)

• Restart the computer and connect to Anonymizer Universal.

• Again, ensure that the status for all entries is Started.

Error Message(s):

• Access denied because the username, password, or both is invalid on the domain.
  Error code: 691

Resolution(s):

• This error is caused if you mistype your username and password, or if your Anonymizer Universal account is not yet activated or has expired.

  Please Note: Passwords are case sensitive.

  Please log in to your Anonymizer account and ensure that Anonymizer Universal is listed as Active in “My Subscriptions.”

  If you have forgotten your username and password, click here

Error Message(s):

• Could not start the IPSEC Services service on Local Computer.
  Error code: 1747 —The authentication service is unknown.

Resolution(s):

A missing or uninstalled Client for Microsoft Networks causes the Windows Error 1747. Please follow the steps below to resolve the issue.

Step 1

To solve this error, you must set up a generic VPN connection. Begin by clicking on “Start” in the lower left hand side of your computer, and then choose “Control Panel” from the menu.

Step 2

Next, click on “Network Connections.”

Step 3

Click on “File” in the top left hand corner of the screen and select “New Connection” (or click “Create a New Connection” in the column on the left.)

Step 4

Click “Next.”

Step 5

Select “Connect to the network at my workplace,” and then “Next.”

Step 6

Select “Virtual Private Network connection,” and then “Next.”

Step 7

In the “Company Name” field, enter “Test Connection,” and click “Next.”

Step 8

If you have the option to automatically dial, select “Do not dial the initial connection,” and click “Next.”

Step 9

For the Host Name, enter “abc123.com,” and click “Next.”

Step 10

Leave the Connection Availability as it is, and click “Next.”

Step 11

Click “Finish.”

Please Note: The connection may try to connect, and ask for your username and password as shown in the diagram below. If it does, just click “Properties.” (See figure 1). If it doesn’t, then right click on the Network entry and select “Properties” from the menu. (See figure 2).

Step 12

Once the generic connection has been made, check to make sure you see the Client for Microsoft Networks. To do so, select the “Networking” tab. If you do not see the Client for Microsoft Networks, select “Install.”

Step 13

Click on “Client.”

Step 14

Select “Client for Microsoft Networks,” and then “OK.”

Step 15

Restart your computer.